Legal
Return & Refund Policy
Last updated: June 1, 2026
Policies
30-Day Return Policy
We want you to love what you ordered. If you're not 100% satisfied, you may return eligible items within 30 days of delivery for a full refund to your original payment method.
Return Eligibility
To be eligible for a return, items must be: • Unused and in the same condition as received • In original packaging • Returned within 30 days of the delivery date Items NOT eligible for return: • Sale or clearance items (final sale) • Opened beauty, skincare, or personal hygiene products • Intimate apparel • Digital products or downloadable items
How to Start a Return
1. Email support@pluggbys2n.com with your order number and reason for return. 2. Our team will respond within 1–2 business days with a return authorization. 3. Pack your item securely and ship it back using the provided instructions. 4. Once received and inspected, your refund will be processed within 3–5 business days.
Refund Processing
Refunds are issued to your original payment method within 3–5 business days after we receive and inspect your return. Your bank or credit card company may take additional time to post the refund to your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@pluggbys2n.com with your order number and photos. We will reship the correct item or issue a full refund at no cost to you — no return required.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged product). We recommend using a trackable shipping method. PluggByS2N is not responsible for returns lost in transit.